Consultation

Securely connecting patients with their care providers and facilitating peer-to-peer (P2P) collaboration.

Two-way communication

Our consultation products enable both patients and care providers to initiate communications. Care planners can also access dialogue modules to discuss treatment options with patients or to check in with those enrolled in remote monitoring programs.  

The Consultation Modules

  • Workflow24
  • Chat24
  • Video24
  • Group24
  • Peer2Peer24
  • Decision24

Benefits of virtual visits

  • Cost savings
    Partly automated chats enable more efficient communication and save practitioners time by reducing administrative workload.
  • Medical safety
    Consultation modules help ensure compliance to treatment guidelines by alerting clinicians in cases of dangerous symptom combinations. Additionally, practitioners can easily consult peers, quickly report health irregularities, and offer increased transparency for patients. 
  • Patient experience and availability
    Virtual consultations increase availability outside of regular office hours and better facilitate continuity of care. Personal doctors are only a few clicks away, and both patients and doctors have full access to past communications. Additionally, our platform makes it easy and convenient to involve a third party, such as a relative or an interpreter. 
  • Staff satisfaction
    The majority (98%) of healthcare professionals are satisfied with virtual consultations. Between the reduced administrative workload and the intuitive onboarding process, consulting virtually becomes an enjoyable and efficient experience. 

The basic building block for all consultations.

This system facilitates pre-appointment administrative tasks, such as payment or consent forms. Afterwards, patients are guided to the waiting “room.” When their care provider is ready, they can review a patient’s case file and receive the patient. The clinician can also refer patients to a specialized colleague through this module, directly scheduling them an appointment or enabling them to book an appointment themselves.

This service also supports:

  • Completion of medical documentation and submission to EMR/EHR
  • Writing referrals or renewing prescriptions
  • Reporting and managing irregularities

Chat24 allow patients to chat with care providers and care planners. Chats can be utilized both asynchronously (like a secure email service) or synchronously (in real-time).

Clinicians can leverage fully configurable standard phrases and send out medical questionnaires and self-assessments during chats.

Additionally, care staff can handle multiple simultaneous chat sessions (depending on region and network healthcare policies).

Video24 enables secure audio and video meetings between patients and their care providers.

Clinicians can easily switch between chat and video as needed, making drop-in consultations easier than ever. Additionally, before a consultation starts, patients can be asked to test their hardware to minimise technical issues in advance.

Group24 makes it possible to support multiple parties in chat and video sessions.

Both patient representatives (e.g., interpreters or relatives) and professional staff (e.g., other clinicians or social workers) can be added to the consultation, enabling a truly integrated and engaging care process.

Clinicians can collaborate efficiently by using an internal chat or video call to contact one or several other colleagues and discuss a difficult patient case or holistic care options.

An even more powerful feature of this module is “consultation appointments,” which serve as an interactive referral. One doctor can create a consultation appointment with another, and this will immediately appear in a second doctor’s queue. Once this doctor becomes available, they can immediately connect.

This clinical decision support module allow healthcare networks or systems to add relevant medical content for all kinds of consultations.

Treatment guidelines help ensure compliance with standard protocols and increase medical safety. This can include recommended examinations and investigations or even symptom-specific warnings and suggested actions.

For example, a certain rare set of symptoms that indicate risk for malignancy could be flagged with an automated suggestion for clinicians to refer the patient to an appropriate specialist.